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Don't be left on hold.
Experience support like never before
[/split_line_heading][nectar_btn size="large" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="fontawesome" text="Download App" css_animation="none" icon_fontawesome="fa fa-download" margin_right="10" url="http://getrt.co/homeconnect"][nectar_btn size="large" open_new_tab="true" button_style="regular" button_color_2="Extra-Color-2" color_override="#bcbcbc" icon_family="fontawesome" url="https://www.home-connect.co.za/Home-Connect-Diagnostics-App-Manual.pdf" text="Download user guide" css_animation="none" icon_fontawesome="fa fa-arrow-circle-o-down"]Home Connect Diagnostics App is available in iOS & Android for users. The app is a Diagnostics tool that will provide our Home-Connect Technical Support Team with improved insight into your Wi-Fi home network.
[split_line_heading]
Don't be left on hold.
Experience support like never before
[/split_line_heading][nectar_btn size="small" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="fontawesome" text="Download App" css_animation="none" icon_fontawesome="fa fa-download" margin_top="430" url="http://getrt.co/homeconnect"][nectar_btn size="small" open_new_tab="true" button_style="regular" button_color_2="Extra-Color-2" color_override="#bcbcbc" icon_family="fontawesome" url="https://www.home-connect.co.za/Home-Connect-Diagnostics-App-Manual.pdf" text="Download user guide" css_animation="none" icon_fontawesome="fa fa-arrow-circle-o-down"]Home Connect Diagnostics App is available in iOS & Android for users. The app is a Diagnostics tool that will provide our Home-Connect Technical Support Team with improved insight into your Wi-Fi home network.
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Help us solve your network issue faster with the
Home-Connect Diagnostics App
[/split_line_heading]Follow the steps below.
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Call support on 010 612 0611
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Have an Android or iOS tablet or mobile phone?
[image_with_animation image_url="12813" alignment="center" animation="Fade In" border_radius="none" box_shadow="none" max_width="100%"][nectar_btn size="large" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="fontawesome" el_class="button" text="Download App" css_animation="none" icon_fontawesome="fa fa-download" url="http://getrt.co/homeconnect"]
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Make sure you are connected to your home WiFi network and your device is not running in “Battery Saving” mode
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Follow the instructions on the app.
Place your device next to the Home-Connect router. Leave the app open while the tests are performing.
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Give the support agent your special “KEY”
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The support agent will now have a better understanding of your network conditions which will improve their troubleshooting efforts.
[fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-home" link_url="https://www.home-connect.co.za/fibre-to-the-home/"]
FTTH
Get UNBEATABLE FIBRE to your home
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-building" link_url="https://www.home-connect.co.za/fibre-to-the-business/"]
FTTB
Get UNBEATABLE FIBRE to your business
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-signal" link_url="https://www.home-connect.co.za/broadband-lte/"]
Broadband LTE
Get UNBEATABLE Broadband LTE
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-fax" link_url="https://www.home-connect.co.za/voice-packages/"]
VOICE
Get UNBEATABLE Voice Packages
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-cogs" link_url="https://www.home-connect.co.za/hardware/"]
Hardware
Get UNBEATABLE hardware
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-home" link_url="https://www.home-connect.co.za/fibre-to-the-home/"]
FTTH
Get UNBEATABLE FIBRE to your home
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-building" link_url="https://www.home-connect.co.za/fibre-to-the-business/"]FTTB
Get UNBEATABLE FIBRE to your business
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-signal" link_url="https://www.home-connect.co.za/broadband-lte/"]Broadband LTE
Get UNBEATABLE Broadband LTE
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-fax" link_url="https://www.home-connect.co.za/voice-packages/"]VOICE
Get UNBEATABLE Voice Packages
[/fancy_box][fancy_box box_style="default" icon_family="fontawesome" color="Accent-Color" color_scheme="dark" secondary_content="here's some awesome text that would only be shown on hover" min_height="100" icon_fontawesome="fa fa-cogs" link_url="https://www.home-connect.co.za/hardware/"]Hardware
Get UNBEATABLE hardware
[/fancy_box][image_with_animation image_url="12252" alignment="center" animation="Grow In" border_radius="none" box_shadow="none" max_width="100%"][divider line_type="No Line" custom_height="50"]
[nectar_btn size="medium" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="fontawesome" text="Download for iOS" css_animation="none" icon_fontawesome="fa fa-apple" url="https://itunes.apple.com/us/app/home-connect-diagnostics/id1462880676?ls=1&mt=8" margin_right="10"][nectar_btn size="medium" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" color_override="#089ddd" icon_family="fontawesome" url="https://play.google.com/store/apps/details?id=com.routethis.homeconnect" text="Download for Android" css_animation="none" icon_fontawesome="fa fa-android"][divider line_type="No Line" custom_height="100"]
[nectar_btn size="small" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="fontawesome" text="Download for iOS" css_animation="none" icon_fontawesome="fa fa-apple" url="https://itunes.apple.com/us/app/home-connect-diagnostics/id1462880676?ls=1&mt=8" margin_right="10"][nectar_btn size="small" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" color_override="#089ddd" icon_family="fontawesome" url="https://play.google.com/store/apps/details?id=com.routethis.homeconnect" text="Download for Android" css_animation="none" icon_fontawesome="fa fa-android"][divider line_type="No Line" custom_height="50"]
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[nectar_btn size="large" open_new_tab="true" button_style="see-through-2" color_override="#ffffff" hover_color_override="#ffffff" hover_text_color_override="#000000" icon_family="none" url="https://portal.home-connect.co.za/#/checkcoverage" text="Check for Coverage" margin_top="30" margin_bottom="1"][divider line_type="No Line" custom_height="15"]