Collections Representative

Collections Representative

To support management in meeting and exceeding the mission and vision of Home-Connect Pty LTD. To oversee the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. The credit controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team while reporting to the Accounts Receivable Team Lead.

Process all financial and accounting transactions on Sage ERP X3 accurately and by the respective deadlines. Administer the collections of accounts receivables and the company and departmental cost controls. Maintain good relations with business partners, internal clients and Home-Connect staff, all of whom are interacted with on a regular basis.



Post Matric qualification in accounting (Minimum NQF6) will be advantageous



  • In addition to two years experience working within an accounts receivable and/or credit control / collections environment, candidates for a Credit Controller role will also need to demonstrate the following qualities:
  • Strong analytical skills and attention to detail
  • Good business acumen for problem solving
  • Excellent time management skills and ability to prioritise a demanding workload



  • Reconciling complex accounts that have been escalated from the AR team
  • Monitoring debtor balances to ensure a reduction in debtors outstanding balances
  • Ensuring credit and collection policies and procedures are followed within the guidelines provided
  • Liaising with customers, as well as internal personnel
  • Ensure that debts are paid in a timely manner
  • Meet debtor day targets set by the business
  • Collect overdue invoices by telephone, email & letter within agreed timescales
  • Maintain accurate records of collections initiative
  • Provide accurate advice on billing queries
  • Respond promptly and completely to both client and internal enquiries
  • Propose write off of irrecoverable receivables
  • Providing ad-hoc reporting as and when requested by management
  • Undertake account reconciliations as required
  • Ensure monthly processing deadlines are met as required
  • Send out monthly client statements/letters as may be agreed from time to time
  • Regularly review the company's debt recovery procedures.
  • Listing of default payers on the Credit Bureau database
  • Handing over of debt to external collectors



  • Prioritizing of work – time management
  • Handle and maintain excellent client relationships, whilst adhering to financial policies



  • Daily focus is primarily around collections, with prompt action being necessitated when required
  • Normal focus of work applies at week-end, month-end and year-end when all transactions and reconciliations need to be completed



All work is discussed, monitored and checked regularly to ensure that all tasks have been accurately completed

Should you have not heard from Home-Connect in 2 weeks, please consider your application unsuccessful.